Visitor

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1 Message

Friday, March 13th, 2026 5:26 PM

Canceling cable & updating to 1.2 gb WiFi

Hello! 
 I would like to cancel my cable bill and switch to a higher WiFi service. The 1.2 gb option. If you could reach out and let me know what my steps are that would be great. 

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Official Employee

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3.1K Messages

3 hours ago

@user_qou87u

Thanks for reaching out to us,  you've reached out to the right team to assist you with making changes to your services or any type of questions or concerns you have with your residential services.

 

 To get started send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

 

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