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Sunday, April 13th, 2025

Canceling All Xfinity Services

Xfinity/Comcast makes it ridiculously difficult to cancel services. In all the posts on cancellation, advice is given by a supposed Xfinity/Comcast emplyee to click a direct message icon next to the notification bell in the Xfinity Community, and then send a direct message instruction whomever receives it to cancel service(s). However, even if Xfinity finds this to be an acceptable way of cancellation, which I do not, there is no DM icon. So the boilerplate cancellation instructions are useless.

Furthermore, not being able to easily cancel a service you not longer want or are using, which is my situation, is illegal — a form of theft. Therefore, unless I get a direct way of canceling all the Xfinity/Comcast service I originally signed up for, I will not only get my lawyer involved, but also my credit card company and the attorney general of my state, whom I personally know.

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