Visitor
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1 Message
Canceled the internet and still got the online bill for next month
This is horrible.
Called Xfinity to cancel Internet Dec/9 (clearly state the last day is Dec/13); received a confirmation email on Dec/11 (while the last day of service is blank);
There's a new bill for next month in my account.
[Edited: Language] Need another call to cancel it again?
XfinityQue
Official Employee
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295 Messages
2 days ago
To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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