Visitor
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1 Message
Canceled service
We canceled service for our deceased father, [Edit: Removed address] a few weeks ago. Was only to keep internet.
Today he was billed 366.14. Why?
Visitor
•
1 Message
We canceled service for our deceased father, [Edit: Removed address] a few weeks ago. Was only to keep internet.
Today he was billed 366.14. Why?
XfinityEva
Official Employee
•
2.7K Messages
12 hours ago
@user_ao1pij I am so sorry for this difficult time for you and your family. If the services were modified to remove some but not cancel the account completely you would have received an approval through email or text, followed by a confirmation via email. We can check the account to make sure the changes are made correctly.
Can you please send us a direct message with your full name and service address to get started?
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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