Skip to main content
czwangxtt
1st Topic

Visitor

 • 

3 Messages

Wednesday, August 5th, 2026 6:03 PM

Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to deactive it and told me to ignore the coming bill. Does anyone saw this issue before? Is there any way tocheck if my service is deactived and the bill is corrected? Thanks!

Question

 • 

Updated 

1 hour ago

 • Edited

11

1

0

Oldest First
Selected Oldest First
XfinityPaula

Official Employee

 • 

2.2K Messages

2 hours ago

 

czwangxtt Hi there! Thanks for creating a post for us here on our Xfinity Forums for help with the account. I'm sorry about the account not being closed correctly the first time. I know this can be scary and confusing especially since our statements post in advance of the service dates.
I have come across this before, but in most cases the issue was that the account did not close before the next billing statement posted so the statement did not reflect the upcoming account change. The bill that you saw today, if you look at the top right of the statement it should show when the statement generated. Did the statement generate before July 28th? 

 

3

0

forum icon

New to the Community?

Start Here