canceled service but no email or other confirmation of said cancellation

i called 4/26/25 @ 0800 and canceled my internet service. everything went ok and the xfinity employee stated it was canceled and that i owe a pro rated $4. this is ok as well. how come my account still looks no different when using the app or website on computer? i haven't received any email confirming cancellation of services either. i want to make sure there is record of said cancellation as it is determinative of the pro rated owed dues. does it take a few days to process or what is the deal? thanks!

Responses

XfinityEricB

Official Employee

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2.2K Messages

1 month ago

snicklefrtz Thanks for reaching out with your question on the cancellation. It should take a few days to fully turn off, but you should have gotten an email confirmation of the cancellation the same day. I would be happy to confirm the cancellation order was put in correctly for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_8s0i5j

Visitor

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1 Message

I have the same issue, I canceled my service on 4/30 and received no confirmation email. I called yesterday and while the woman on the line said that my account was "set to be cancelled" I dont have any confirmation that this is going to happen. I need a written statement saying that I called and cancelled this account.

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4 days ago

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XfinityAbby

Official Employee

•

202 Messages

Hello @user_8s0i5j. I know how important it is to have confirmation that your account is canceled. I can take a look at this for you.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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4 days ago

0

EG

Expert

•

110.8K Messages

1 month ago

Concern moved here to the Customer Service help section.

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Customer Service

snicklefrtz

canceled service but no email or other confirmation of said cancellation

XfinityEricB

user_8s0i5j

XfinityAbby

EG

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