Visitor
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1 Message
Canceled service after 4 yrs and returned equipment.
Being ripped off by Xfinity. Canceled service returned equipment and was told everything was all set. Asked if we owed them any monies, they said no and handed us a receipt. Started to get text saying to return equipment. We had several conversations to clear up that mess and was told we would be receiving a refund. Then we received a bill for $168.22 for breaking a contract early. [Edited: "Inappropriate Language"] is going on? It seems you trap us in a contract for ever. Never heard of a 4-yr contract. [Edited: "Soliciting"]. We have never missed a payment and have been loyal customers to you, and this is the thanks we get. This needs to get resolved ASAP!
XfinityBillie
Official Employee
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4.3K Messages
11 hours ago
Hello @user_19eeuv and thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers and I would love to take a look at the account to see what's going on with your billing. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
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