Robingilmer's profile

New Poster

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1 Message

Tue, Oct 6, 2020 9:00 AM

Canceled service 4 years ago

Cancelled services and paid bill. I am recently moving and wanted to reconnect services I then saw that I had a bill previously and after services was cancelled. It is now in collections and I never received mail, email, or a call. The rep said there is no number but they will eventually contact me. They cannot see my billing information since it’s been so long. How do I get this corrected.

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XfinityJoeB

Official Employee

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6.8K Messages

10 m ago

Hello Robingilmer. I can assist with trying to locate the details and information regarding your past bill. Please send me a private message and include your full name and the past service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

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