Robingilmer's profile

New Poster


1 Message

Tue, Oct 6, 2020 9:00 AM

Canceled service 4 years ago

Cancelled services and paid bill. I am recently moving and wanted to reconnect services I then saw that I had a bill previously and after services was cancelled. It is now in collections and I never received mail, email, or a call. The rep said there is no number but they will eventually contact me. They cannot see my billing information since it’s been so long. How do I get this corrected.



Official Employee


6.7K Messages

7 m ago

Hello Robingilmer. I can assist with trying to locate the details and information regarding your past bill. Please send me a private message and include your full name and the past service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here