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user_m4c0pg
1st Topic

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1 Message

Tuesday, February 24th, 2026 6:40 AM

Canceled my Account

I send a message out months ago to have this Now account canceled. Please canceled! My name is [Edited: "Personal Information"], address is [Edited: "Personal Information"] or Personal Address [Edited: "Personal Information"] My phone number is [Edited: "Personal Information"]. The last 4 of my card used is [Edited: "Personal Information"].

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Updated 

2 hours ago

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XfinityBillie

Official Employee

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3.9K Messages

2 hours ago

 

user_m4c0pg Thank you for taking the time to reach out to us here on our Xfinity Forums. Have you already attempted to cancel services by following these directions here:

Cancel NOW services

 

You can cancel NOW subscriptions anytime using the NOW Portal.

Cancel services pre-activation (before activating your account) or post-activation. If you cancel services pre-activation, you may be eligible for a refund.

Note: Refunds are not available for NOW TV & Streaming products. 

If you have attempted this, can you let us know what error you are receiving when you try to complete the cancellation?

 

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