canceled internet but still billed

hello. I belived I canceled my service. there is no information on my account that I got any internet plan. my sister moved to my place and she got the internet now. she paid her new bills, but u still charged me.

please help.

I looked for "direct message" but I dont see that option if I am logged in.

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XfinityMartyR

Official Employee

•

2.7K Messages

19 hours ago

user_ya5wgk We appreciate you reaching out to us over our Community Forums. We would be more than happy to help ensure your account has been disconnected, and cancelled. Now that you have posted to our Xfinity Community Forums, you should be able to send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

XfinityDilary

Official Employee

•

2.8K Messages

12 hours ago

Thanks for allowing us to help with your cancellation concern, user_ya5wgk. I'm glad we were able to correct the cancellation order to match your initial request. If you need anything else, don't hesitate to create a new public submission. Have a great day.

0

Customer Service

user_ya5wgk

canceled internet but still billed

XfinityMartyR

XfinityDilary

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