2 Messages
Canceled Appointment
I had an appointment today for service install between 4:00pm and 6:00pm. I got a call at 6:05pm saying the technician is still at the previous site and would not be able to make it. They rescheduled me 11 days out for another appointment. Is there anything we can do to help me out here? Why do I have to be put at the end of the line for something that wasn't my fault?
Thank you for your time.
XfinityDilary
Official Employee
•
2.2K Messages
2 years ago
Hello, @Raffyx07. Thanks for posting on our Community Forums to let us know about your situation. The best way to manage your appointments would be online or through our awesome Xfinity App. Have you tried that already? Are there any slots available there? Or you can also subscribe to our Appointment waitlist. This should be available on our Xfinity App as well. If that does not work, we can certainly help check the availability here! Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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