Thank you for reaching out to us regarding the changes you'd like to make, @user_jytig5. We'd hate to see you go, and we'd love the opportunity to help in any way possible. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
EG
Expert
•
116K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
•
2.3K Messages
15 hours ago
Thank you for reaching out to us regarding the changes you'd like to make, @user_jytig5. We'd hate to see you go, and we'd love the opportunity to help in any way possible. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
2
0