Visitor

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1 Message

Thursday, December 18th, 2025 1:26 PM

cancelation

I wish to cancel my account. Please provide the steps

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Selected Oldest First

Official Employee

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4.6K Messages

14 hours ago

Hi user_s1nvmi! Although we hate to see you go, my team can assist you with canceling your account. To assist you with this, please send us a direct message. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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