Over a month ago, several notifications were sent to Xfinity notifying Xfinity that I had cancelled my Xfinity services and moved to a new carrier. For unexplained reasons I just received another Xfinity bill for services I am not using.
Hey there, user_b81e48! Thank you so much for taking the time to reach out to us here on Xfinity Forums. I am sorry to hear about the billing concerns, and we would be happy to help with any concerns with the billing. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
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Hello, @user_7diryq. I'm sorry to hear you're looking to cancel your services with us. We would hate to lose you as a customer. Is there a particular reason as to why you're looking to disconnect your services? Is there anything I can do go help change your mind?
EG
Expert
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109.9K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
1 month ago
Hello, @user_7diryq. I'm sorry to hear you're looking to cancel your services with us. We would hate to lose you as a customer. Is there a particular reason as to why you're looking to disconnect your services? Is there anything I can do go help change your mind?
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