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Saturday, January 11th, 2025 8:02 AM

Cancelation

I would like to cancel my internet services immediately 

Expert

 • 

108.3K Messages

24 days ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

Official Employee

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779 Messages

24 days ago

@user_p67r9x Thanks for posting to the community. We can assist with stopping service. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

2 Messages

i already did that, no one is responding there

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