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Tuesday, August 6th, 2024 10:38 PM

Closed

Cancelation

I would like to cancel my home security products but keep internet services. I can't get anyone through chat features or phone to assist.

Official Employee

 • 

1.5K Messages

10 months ago

user_8ye47u thank you for using the Community Forums page, I can assist you with making account changes today. Please send us a direct message with your full name and service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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