Visitor
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1 Message
Cancelation request
Hi I would like to cancel my internet service effective immediately. I already called and they said it was canceled but it was not.
Visitor
•
1 Message
Hi I would like to cancel my internet service effective immediately. I already called and they said it was canceled but it was not.
XfinityJustinC
Official Employee
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2.1K Messages
8 hours ago
Hello, @user_cpea7b thank you for reaching out over Xfinity Forums. From experience, I've seen disconnection orders can take up to 10 days to complete and would definitely like to assist with ensuring the account is fully closed. Since I'll need to gather some information we don't want here in our public reply. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJustinC
Official Employee
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2.1K Messages
7 hours ago
@user_cpea7b I appreciate you sending the DM with the requested information. I was able to locate that and will follow up with you there to continue.
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XfinityBillie
Official Employee
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3.9K Messages
6 hours ago
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