Cancelation of services

user_tm1lra, Hi there! Thanks for taking the time out of your Friday to reach out. We will surely miss your phone and video service business. Thanks for still sticking with us as your internet service provider. I can understand the inconvenience caused by cancelling services, but to still be charged. I am sorry to learn about this experience. You've knocked on the right door in virtual land. We are a team of experts who specialize in resolving cancellation concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.