Visitor

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4 Messages

Friday, January 9th, 2026 3:37 PM

Cancelation of services

I spent an hour on the phone on 12/31/25 and cancelled my tv and phone service, now more than a week later i still have these services and being charged for them. All i wanted was the internet service.

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Official Employee

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3.1K Messages

2 months ago

 

user_tm1lra, Hi there! Thanks for taking the time out of your Friday to reach out. We will surely miss your phone and video service business. Thanks for still sticking with us as your internet service provider. I can understand the inconvenience caused by cancelling services, but to still be charged. I am sorry to learn about this experience. You've knocked on the right door in virtual land. We are a team of experts who specialize in resolving cancellation concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

Visitor

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4 Messages

2 months ago

A direct message was apparently useless, still no reply. Xfinity has to be the worse customer service i have ever seen or use, they try and make it next to impossible to cancel services.

Official Employee

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3.1K Messages

 

user_tm1lra, Oh my. That is strange. I am not seeing a direct message from you on our end. Did you just send the direct message just now or yesterday?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

It was sent at 10:59 today

Visitor

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4 Messages

Just resent the message

Official Employee

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3.1K Messages

 

user_tm1lra, Thanks for resending that direct message. I just recieved the new one you just sent. I will continue in working with you from there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 days ago

I'm a landlord. How do I go about cancelling all my cable in 7 different houses but every time I call on the phone I get no assistance whatsoever.  

(edited)

Official Employee

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2.8K Messages

 

user_0bqg1b Hello! Thank you for reaching out. You would need to either be the account holder or have the permissions on the accounts to be able to pursue this further. We're happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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