Cancelation of service

Hello,

I have called twice since around March 24th to have my account canceled. Since that date, I have been charged twice. My service location burned to the ground on the 23rd of March. My rented equipment along with everything else perished in the fire. Is there anyway to actually get this taken care of. I do not wish to continually be charged for a service I am not using.

Thank you for all the continued frustration.

Responses

XfinityBenjaminM

Official Employee

•

2K Messages

7 days ago

user_lxppzk Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you and look into the charges you mentioned. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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Customer Service

user_lxppzk

Cancelation of service

XfinityBenjaminM

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