Visitor
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3 Messages
cancelation of my internet service
About my internet and cell phone charges it has been increasing with the time, I want to change them.
Visitor
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3 Messages
About my internet and cell phone charges it has been increasing with the time, I want to change them.
EG
Expert
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117.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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118 Messages
2 hours ago
Hello @user_zy52yp, and thank you for posting on our Xfinity Forum! We understand how frustrating it can be to see charges increase over time. You can explore available options and make changes to your Internet and mobile plans by visiting our Build Your Plan page, which shows offers specific to your service address.
If you’d like help reviewing what’s available for you or have questions, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
We're here to help!
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