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RKJ543
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1st Like

Frequent Visitor

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14 Messages

Sunday, July 16th, 2023 2:30 PM

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Cancelation of all comcast services

Please advise on how I go about canceling all comcast/xfinity services.  There is no information about this.  The chat person said there is no form to fill out, but numerous people on these forums have said otherwise.  

Question

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Updated 

2 years ago

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XfinityThomasB

Official Employee

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2K Messages

2 years ago

Hello @RKJ543.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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RKJ543

Frequent Visitor

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14 Messages

@XfinityThomasB​ I am signed in and don't see the icon

2 years ago

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CCAlexandrea

Contributor

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51 Messages

Thank you for letting us know. If the steps above do not work for you, you can always try the following steps below. Canceling your service requires a specialist to create the cancellation order. 

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click the New Message icon.
  4. Enter the recipient's name in the Send to field.
  5. Type the reply in the Message box
  6. Click Enter to send your message.

  7. You can see your back and forth messages with any user by clicking the messages.

I no longer work for Comcast. 

2 years ago

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RKJ543

Frequent Visitor

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14 Messages

2 years ago

I'm not sure why asking how to cancel service is such a secret.  Why can't you just tell me how to do this so I don't end up getting fraudulent bills from comcast for the rest of my natural life???

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BruceW

Gold Problem Solver

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26.5K Messages

2 years ago

... The chat person said there is no form to fill out, but numerous people on these forums have said otherwise.  

See https://www.xfinity.com/support/articles/cancel-my-xfinity-services and https://www.xfinity.com/support/cancel-service. Be aware that even if you use the form you'll still have to talk to them before they'll let you go.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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