Visitor
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1 Message
cancelation confirmation
I have requested cancelation of the service on 3/23. But it seems the service is still not connected. How can I check if my service has been successfully canceled so I don't get a suprised bill? Will my bill stop on the day I requested cancelation?
EG
Expert
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117.3K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.3K Messages
15 hours ago
Hello, @user_gj8zm7 Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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