Visitor
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1 Message
Cancelación de servicio de internet
Hola, necesito cancelar definitivamente mi servicio de Internet residencial de Xfinity porque ya no lo necesito.
Quiero que la cancelación se tramite por escrito, sin llamadas telefónicas ni llamadas de regreso.
Por favor, confirmen la fecha efectiva de desconexión, si existe algún saldo pendiente y cómo debo devolver el equipo, si corresponde.
También solicito un número de confirmación o comprobante escrito de la cancelación.
Gracias.
EG
Expert
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122.7K Messages
55 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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2K Messages
29 minutes ago
Good afternoon user_cxcz96. You have reached the right team. I will be more than happy to assist you with your request. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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