Visitor
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3 Messages
Cancel
Hello, I live in Jordan now and no longer reside in the United States. I need to cancel my Xfinity Internet service. I cannot call U.S. customer service, and the online cancellation options are not working for me. Please process my cancellation request in writing and tell me how to complete identity verification remotely. Please confirm my disconnection date, final bill, and equipment return instructions. Thank you.
EG
Expert
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123K Messages
8 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.9K Messages
8 days ago
@user_mdv1m2 Congrats on your move! We can assist you with your account changes! Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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