Hello @user_8shypg we can help you close an account. We'll just need to work in a direct message, so we can access your account. When you have a moment, please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
EG
Expert
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122.3K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.5K Messages
5 hours ago
Hello @user_8shypg we can help you close an account. We'll just need to work in a direct message, so we can access your account. When you have a moment, please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
You can see how to send us a direct message here.
How to: Direct messaging within the forum | Xfinity Community Forum
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