user_afe4xz Thank you for reaching out through the Xfinity Community Forums. I can certainly understand that deciding to close an account is a big decision, and I'd love the opportunity to see if there's anything I can do to help. When you have a moment, please send me a direct message with your full name and service address so I can review the account with you. If you're comfortable sharing, I'd also like to learn a little more about what's prompting you to leave. I know how important it is to have services that meet your needs and budget, and I'd be happy to see if there are any options available that might make staying with Xfinity a better fit for you.
How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. How to: Direct messaging within the forum | Xfinity Community Forum
We truly value your business and would love the chance to keep you as part of the Xfinity family.
XfinityChristy
Official Employee
•
3K Messages
3 hours ago
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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