Visitor
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1 Message
cancel
I need to cancel my Xfinity internet account. I do not want to change or downgrade my plan, and I would like to complete the cancellation in writing rather than by phone. Please assist me with a full cancellation
Visitor
•
1 Message
I need to cancel my Xfinity internet account. I do not want to change or downgrade my plan, and I would like to complete the cancellation in writing rather than by phone. Please assist me with a full cancellation
Community Best Answer
XfinitySara
Official Employee
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2.8K Messages
8 days ago
Hello, @user_nwi5zq! Our team can certainly help :)
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
I'll reply to your DM momentarily.
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XfinitySara
Official Employee
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2.8K Messages
56 minutes ago
Hi there, @user_nwi5zq! You're all set. The disconnection is officially complete, and it may take up to 4 - 6 weeks for any credit balance to be refunded to you (please see this ARTICLE for more information). If you ever need us down the road, don't hesitate to create a new post, and our team will always be here to support you and your household however we can.
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