Visitor
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1 Message
cancel
I registered for a new service to start on July 25th, but the account has a system glitch. I cannot log in multiple times, and the phone/text bots keep bouncing me back. I want to cancel my pending order entirely right now. Can you process it manually from your system?
XfinityRichard
Official Employee
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3.5K Messages
15 hours ago
I'm sorry to hear you've been running into issues with the order and login process, @user_nrthe8 . I can certainly understand how frustrating it is when you're trying to cancel an order and the automated systems keep sending you in circles. I'd be happy to look into your pending order and see what options are available. To protect your account information, please send us a direct message with your full first and last name and the full service address associated with the order. Once we have that information, we'll review the order details and determine the best path forward to assist with your cancellation request. We appreciate your patience and look forward to helping you get this resolved. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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