Visitor
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1 Message
Cancel
Hello. I permanently moved out of the United States and would like to cancel my Xfinity Internet service. I no longer need the service. Please disconnect my account effective immediately and send me a confirmation email after the cancellation has been processed. Thank you.
EG
Expert
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119.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.6K Messages
1 hour ago
@EG Thank you!
We appreciate you meeting us here in our community, @user_lz4jdo. We can understand the reason for the cancelation, and we can assist. Please send us a Direct Message with your name and address.
We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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