Cancel

Why is there not an option to cancel services without talking to someone? I just want to cancel the service by a certain date and be done with it. The assistant will not allow me to cancel without making a call. Honestly just annoying at this point.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

119.4K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJoe

Official Employee

•

1.4K Messages

1 month ago

Hi there @user_78fy28 our team would be happy to assist.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

2

0

U

user_njf623

Visitor

•

1 Message

There is no longer a chat button on the top of the page for mobile users to send direct messages. There is only a chat button on the bottom of the screen to make a new post.

Like

Reply

2 hours ago

0

XfinityTommy

Official Employee

•

3K Messages

user_njf623 You have not yet created your own dedicated public post. The direct message function is not activated until you have created a public post, comments on another post will not activate the direct message option. The goal of our community is to provide answers for all so staying as public as possible is the goal. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away.

Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick