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I have requested cancellation several times, speaking to a sales rep who said they would take care of the situation and misled me into thinking they would assist with the cancellation. After speaking to them for over an hour, they refused to cancel and said I should call. I am going to file a class action lawsuit against Xfinity for how difficult they make it to cancel their service. I am filling out a complaint form and contacting BBB, and anyone who will listen.

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XfinityEva

Official Employee

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2.4K Messages

2 hours ago

@user_fvo8tp

I’m really sorry to hear about your experience trying to cancel your service. That’s certainly not the experience we want for you. We’d like to help make this right and ensure your request is completed as quickly as possible. Please send us a direct message, and we’ll take care of this for you.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_fvo8tp

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XfinityEva

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