Visitor
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2 Messages
CANCEL
I have requested cancellation of all services several times since the last week of April. You have charged me $215 since then. I won’t be paying a cent. CANCEL NOW. The Chatbot told me it was canceled before now. It can’t help at all, it won’t get me a representative, and I can’t find any phone number to call anybody. It made me schedule a call back for five days from now.


EG
Expert
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117.7K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.3K Messages
4 hours ago
Hello, @user_rrh43s Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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