Visitor

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2 Messages

Thursday, April 30th, 2026 9:44 AM

CANCEL

I have requested cancellation of all services several times since the last week of April. You have charged me $215 since then. I won’t be paying a cent. CANCEL NOW. The Chatbot told me it was canceled before now. It can’t help at all, it won’t get me a representative, and I can’t find any phone number to call anybody. It made me schedule a call back for five days from now.

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Expert

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117.7K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.3K Messages

4 hours ago

Hello, @user_rrh43s Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Visitor

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2 Messages

To Whom It May Concern,
This serves as my official and final notice regarding the cancellation of all Xfinity services associated with my account.
I submitted a formal request to cancel all services effective March 27, 2025. That request constitutes a legally binding cancellation notice. I am writing to make unequivocally clear the following:
 1. CANCELLATION IS FINAL. All services under my account are to be terminated immediately, effective March 27, 2025, per my original cancellation request.
 2. NO FURTHER BILLING. I will not be responsible for, nor will I pay, any charges, fees, or balances billed to my account after March 27, 2025. Any such charges are unauthorized and will be disputed accordingly.
 3. NO DIRECTED LINKS OR ALTERNATIVE PROCESSES. I will not be completing cancellation through any online portals, directed links, third-party verification steps, or any other method beyond what I have already submitted. My original written request is sufficient and final.
 4. CONFIRMATION REQUIRED. I am requesting written confirmation of the cancellation of all services and a final itemized statement reflecting a zero balance after March 27, 2025.
Any continued billing after March 27, 2025 will be treated as unauthorized charges and reported to the appropriate consumer protection authorities, including the FTC and my state’s Attorney General office, if necessary.
Please treat this matter with urgency and respond promptly with written confirmation.

Official Employee

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3.3K Messages

Hello, @user_rrh43s is this your final bill? Partial charges will show if you made a change to your service in the middle of the service period. This can show as a charge or a credit depending on if you added or removed services. The final bill should reflect any prorations from any dates within your cycle after March 27th. I can review this and discuss the bill further look for any discrepancy in billing after your cancellation. To get started send our team a direct message with your full name and full address. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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