Cancel

@user_rl9zal

Thanks for reaching out to us,  we do apologize if we didn't set the proper expectations on how our billing system works.

 

Depending on when your billing date is you most likely already received the bill prior to your cancellation date since we bill a month in advance.

 

A great way to check your billing date is to jump onto our awesome Xfinity app and go to your billing and look at the detailed billing statement PDF file which at the top of the page will show your billing date and the dates you're billed in advance for.

 

How the disconnection works is we set the disconnection for the date you request,  then within two to three weeks of the disconnection date you'll get a final readjusted billing statement showing the disconnection date which would credit the account and show the refund that is due to you.

 

The refund generally goes back to the last payment method within 30 days of the cancellation date.

 

 

I'll be more than happy to look at your account and confirm the cancellation and set the proper expectations.

 

To get started please send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message