Visitor
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2 Messages
Cancel
Hi, I'm trying to cancel my services, but the AI chatbot keeps telling me to reschedule, sends a link that won't load, and can't help me further. How do I contact someone to finalize my cancellation?
Visitor
•
2 Messages
Hi, I'm trying to cancel my services, but the AI chatbot keeps telling me to reschedule, sends a link that won't load, and can't help me further. How do I contact someone to finalize my cancellation?
XfinitySean
Official Employee
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601 Messages
20 hours ago
Hi there user_3779kg, thanks for reaching out here on the community forums! We'll be sorry to see you go, but we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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