Hello, @user_f04d23! We saw your reply to another user's post regarding the changes you'd like to make, and we've converted that into your own post to ensure the swift and proper handling of your particular account concerns. It would be our pleasure to take a look at things and help in any way we can! Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
There is no New Message Icon. So I'm in the same boat.
You need to start your own thread and wait until an employee asks you to send a DM.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
Once again, @user_f04d23, it was nice working with you! Thank you for the opportunity to assist with your disconnection request. We've confirmed that it has all been taken care of, and the final balance discussed over Direct Message. If you ever need anything else, don't hesitate to create a new post within the Xfinity Community Forum. The community remains here to support you however it can!
WHy is it so darned hard to cancel? I don't want to talk to anyone, this should be online. It's so frustrating. I chatted in the help box to a person who said they were sales and I would get a call. I don't want a call!
@eerhardt We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySara
Official Employee
•
2.7K Messages
4 months ago
Hello, @user_f04d23! We saw your reply to another user's post regarding the changes you'd like to make, and we've converted that into your own post to ensure the swift and proper handling of your particular account concerns. It would be our pleasure to take a look at things and help in any way we can! Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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XfinitySara
Official Employee
•
2.7K Messages
3 months ago
Once again, @user_f04d23, it was nice working with you! Thank you for the opportunity to assist with your disconnection request. We've confirmed that it has all been taken care of, and the final balance discussed over Direct Message. If you ever need anything else, don't hesitate to create a new post within the Xfinity Community Forum. The community remains here to support you however it can!
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eerhardt
Visitor
•
1 Message
3 hours ago
WHy is it so darned hard to cancel? I don't want to talk to anyone, this should be online. It's so frustrating. I chatted in the help box to a person who said they were sales and I would get a call. I don't want a call!
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