Visitor
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1 Message
Cancel
I have moved out of my apartment and need to cancel my internet service. I no longer live in the area and a new tenant will be moving in soon and take over that router.
Visitor
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1 Message
I have moved out of my apartment and need to cancel my internet service. I no longer live in the area and a new tenant will be moving in soon and take over that router.
EG
Expert
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115.7K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.6K Messages
8 hours ago
Hi user_j3mjae! Thanks for reaching out on our Xfinity Forum. We hate to see you go, but we appreciate the time you've been a customer with us. My team can assist you with canceling your account. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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