Visitor
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1 Message
Cancel
I need to cancel my internet service. After chatting with an Xfinity agent through the chat feature, I was directed to a call line that would not stop trying to get me to purchase warranty products and would not proceed with my cancellation. It's infuriating that I cannot cancel easily. Please initiate direct messaging so that I can message someone and get this resolved. Thank you.
XfinityJohnG
Official Employee
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2.4K Messages
28 minutes ago
Thank you for reaching out to our team here. Though we hate to lose you as a customer, I can assist you with that request. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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