Visitor
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1 Message
Cancel
I want to cancel my Xfinity internet - when booking an appointment, it tells me “Cancel using Infinity Assistant.” When I try using Xfinity Assistant, it says I have to schedule a callback. Every time I try to post about it here (which Reddit recommends), it gives me an error message. This shouldn’t be that difficult - I just want to cancel the service!!!
EG
Expert
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115.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2K Messages
2 hours ago
Hello, @user_9kpxy1 thank you for reaching out over Xfinity Forums. I'm glad our awesome forum expert @EG moved your post for employee attention. Sorry to hear your having trouble getting in contact with some to assist with the account request. If you're still needing assistance please follow up at your convenience by sending a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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