Thank you for reaching out to us @user_ubql6a! We’d regret seeing you go! Please send us a DM with your full name, full address, and tell us more about why you’re wanting to cancel services. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
Thank you again for reaching out through our community forums and giving us the opportunity to get your account squared away! If you ever find yourself in need of assistance in the future, we welcome you to author a new post, and our team will be more than happy to assist. Have a fantastic week!
XfinityAldrik
Official Employee
•
2.3K Messages
8 hours ago
Thank you for reaching out to us @user_ubql6a! We’d regret seeing you go! Please send us a DM with your full name, full address, and tell us more about why you’re wanting to cancel services. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_ubql6a
Visitor
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2 Messages
8 hours ago
DM sent, thank you very much.
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XfinitySean
Official Employee
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253 Messages
8 hours ago
Thank you again for reaching out through our community forums and giving us the opportunity to get your account squared away! If you ever find yourself in need of assistance in the future, we welcome you to author a new post, and our team will be more than happy to assist. Have a fantastic week!
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