cancel

I too would like to disconnect my xfinity internet.
Your chat kept asking me what they could do to keep me, then told me I'd have to call someone. I do not want to sit on the phone and listen to a script bot read to me how valuable I am, how much money they could save me, etc. I just want to cancel my service.

@phirephoto_1 We can certainly help accommodate your request to cancel the service. Please send us a direct message with your full name and service address, and we can get that going.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@XfinityMatthew​ I also want to cancel my service

Hi there, @user_bmdxnq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you would like to cancel your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.