Visitor
•
1 Message
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
Visitor
•
1 Message
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
EG
Expert
•
114.5K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDena
Official Employee
•
3.8K Messages
1 month ago
Are you looking to disconnect your residential services or mobile? @user_33uece
4
0
AVConsultant
New Poster
•
3 Messages
12 hours ago
They’re <Edited: Language> after 20+ years of paying. Lied to I was cancelled confirmed even and didn’t have to return any equipment there was some steaming box 5 or 6 years old.
Then a notice that I had to return it, found it and returned it. Now they're threatening me to send it to collections… for a service I’ve not used in months was cancelled. Charging two extra months. Thankfully if you’re on a recorded line, for any reason, in my state, you’re legally allowed to record them as well and it’s admissible.
I’m trying for the 6th time if not resolved I have no choice but to go big. Small claims court of course because they can’t bring an attorney, evidence is admissible and I’ve been documenting all the time which you can sue for in small claims court so at my hourly rate they’ll be paying me for a year or more of service.
Added fun I’ll be sending transcripts and the recordings to the FTC, BBB and the flaming on Nextdoor to start will be biblical. This is how they threat a 20+ year customer diamond service ha more like costume jewelry service in a lab of lies.
(edited)
1
0