Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_y2nki1
1st Topic

2 Messages

Thursday, October 3rd, 2024 9:59 AM

Cancel

Hi I want to cancel my service 

can you help me to do it? I am trying to call you and do it for two days already 

Question

 • 

Updated 

16 days ago

12

1

0

Was this helpful?

XfinityBillie

Official Employee

 • 

2.7K Messages

16 days ago

@user_y2nki1 Thank you for taking the time to reach out to us here on our Xfinity Forums. We're trully sorry to hear that you are looking to leave our Xfinity family. This is something that our team can help you with though, right here on this platform. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

1

0

XfinityWilliam

Official Employee

 • 

1K Messages

 

user_y2nki1 It looks like you sent this information public and not through a direct message. 

Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here