Tuesday, May 28th, 2024 2:55 AM


Wishing to cancel internet 

Official Employee


1.2K Messages

2 months ago

Good evening @user_78luuv, we are sorry to hear that you are wishing to cancel your internet service. Our team would like to discuss your cancellation further and see if there is anything we can do to change your mind. If not, we are able to assist with disconnecting your service. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 




104.7K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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