Good evening @user_78luuv, we are sorry to hear that you are wishing to cancel your internet service. Our team would like to discuss your cancellation further and see if there is anything we can do to change your mind. If not, we are able to assist with disconnecting your service. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
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1.7K Messages
5 months ago
Good evening @user_78luuv, we are sorry to hear that you are wishing to cancel your internet service. Our team would like to discuss your cancellation further and see if there is anything we can do to change your mind. If not, we are able to assist with disconnecting your service. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
We look forward to working with you further.
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EG
Expert
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107K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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