Visitor
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1 Message
Cancel
Wow, you guys earn your reputation.
- Call in to cancel my business internet service in February. You say fine, we'll email you an agreement to sign. You send it to an email that hasn't been active on the account in years and is not the primary email on the the account.
- I call in March to find out why I'm still being billed. You say we'll re-send the agreement, this time to the email on file. I get it, sign it. Representative says that, since they sent it to the wrong email a month earlier, they are opening up a ticket to make sure there are no further charges.
- I can in April to find out why I am still being billed. Representative says the system says I am due to be billed for this month since I just signed the agreement last month. No record of the previous conversation.
I've cancelled my autopay, have no other Xfinity services and have a credit score that can easily withstand a ding from Xfinity. Do your best; I'm done paying you. More importantly, you get no more of my time.
XfinityVianney
Official Employee
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2.1K Messages
2 years ago
Hi, @user_9b9cba. Thank you for reaching out to let us know about the situation. This is certainly not how we want things to work out. We are a full-service team, and we can address Business accounts as well.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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