Visitor
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2 Messages
Cancel Xfinity
Hello, I would like to cancel my Xfinity residential Internet service effective today, October 10, 2026.
I have already switched to another Internet provider, which is installed and working successfully. I no longer need Xfinity service.
I am requesting a complete cancellation, not a temporary suspension or downgrade.
Please confirm:
My service cancellation date.
That recurring Internet service charges will stop.
Whether there are any early termination fees or remaining balances.
Whether any Xfinity equipment must be returned and the return instructions.
Written confirmation of the cancellation and final bill.
I would prefer to complete this cancellation entirely through online messaging rather than scheduling a phone call.
Thank you for your assistance.
EG
Expert
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122K Messages
58 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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2K Messages
29 minutes ago
Please also note that sending unsolicited private direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once an Xfinity-verified employee responds and asks for a private direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, just to make sure your post and direct message are linked together and not lost in the fray, but we look forward to further assisting you.
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