Hi tjbtnhsn! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I understand you would like to cancel your Voice line as you have not utilized it. My team can assist you with getting this removed, as well as any other service needs. I see you have already sent us a Direct Message. Please be reminded that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via that Direct Message.
No worries @tjbtnhsn now that you are here, I will go ahead and help you get your request taking care of. Go ahead and send a direct message with the name address of the account you will like me to assist you with.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
118.1K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityAmira
Official Employee
•
4.8K Messages
8 months ago
Hi tjbtnhsn! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I understand you would like to cancel your Voice line as you have not utilized it. My team can assist you with getting this removed, as well as any other service needs. I see you have already sent us a Direct Message. Please be reminded that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via that Direct Message.
2