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user_oo6y0q
1st Topic

Visitor

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2 Messages

Friday, January 23rd, 2026 9:22 AM

Cancel Xfinity Services

I am looking to cancel all of my Xfinity services, but I am not able to call during business hours, or visit a store in person. I need another option that does not involve speaking to someone on the phone during business hours, or physically traveling to a brick and mortar store.

I also want to document that on this date (January 23rd, 2026, 1:17am PST) I desire to cancel all Xfinity Services, and do not wish to delay the process or pay for services beyond this point, including but not limited to automatic payment for or renewal of services from this point (current date and time) forward. 

The chatbot on the app tells me to call, online says I can DM "Xfinity Support", and none of these options are possible so far.
I am no longer using the services and need to cancel them. I am not going to upgrade, pause service, move or do anything else. I am just canceling all the services. 

@XfinitySupport

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9 hours ago

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Accepted Solution

XfinityAngie

Official Employee

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2.3K Messages

10 hours ago

 

user_oo6y0q, Thank you for reaching out to Xfinity Support. The great thing about our department is that we can help between 6:00 AM and 1:00 AM Eastern time. Reach out here when you have a little time, and we can help. 

 

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user_oo6y0q

Visitor

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2 Messages

I am at work right now, so I may get called away, but for the time being I have a little time now. 

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10 hours ago

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XfinityAngie

Official Employee

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2.3K Messages

Let's see if we can get this done quickly for you.

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

Accepted Solution

XfinityOrlandoM

Official Employee

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2.9K Messages

9 hours ago

@user_oo6y0q

Thanks for reaching out to us, I'm glad we got your concerns as resolved on getting your services disconnected, we do hope to be able to service you again in the near future.

 

Feel free to reach out to us anytime and thank you for being a part of Xfinity.

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