Visitor
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3 Messages
Cancel Xfinity Internet Without Phone Call
I need assistance canceling my Xfinity Internet service entirely through written communication. I have already contacted the regular billing chat, but they stated they could not complete the cancellation without verbal consent. I would prefer not to use phone support.
Can an Xfinity employee assist me with this through Direct Messaging?
user_s4n2ke
Visitor
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3 Messages
19 hours ago
I have sent a Direct Message to Xfinity Support regarding this cancellation request, but I have not received a response after about three hours.
Could an Xfinity employee please review the thread and assist with completing the Internet cancellation through Direct Messaging? I would like to keep the process in writing rather than by phone.
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user_s4n2ke
Visitor
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3 Messages
15 hours ago
I sent a Direct Message to Xfinity Support earlier today regarding this cancellation request, but I still have not received a response after more than seven hours.
Could an Xfinity employee please review my post and Direct Message and assist with completing the Internet cancellation through written communication? I am specifically trying to avoid a phone call.
1
user_m1qden
Visitor
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1 Message
15 hours ago
Haven't you noticed that there's no way to cancel your account on their website. This is designed that way. One reason I am dropping xfinity their costumer service is purposely designed so you can't cancel service without taking to a robot.
1
EG
Expert
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121.7K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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121.7K Messages
1 hour ago
@user_s4n2ke
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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