Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to speak with an agent or even when I click on one of the questions that are already there for me to ask she says the same thing how can I help you. I received the equipment from Xfinity and have not connected it and have not activated it.

I also want to say that i received a dirty router that has been used.
I was charged a $25 fee with the sales department on the day that i called about getting Internet service, I paid that amount with sales department.
Today i received another charge for $31.97 and I’m expected to pay for my plan on February 2 for $50. I don’t know where this $31.97 came from but I haven’t ordered anything. I haven’t even activated the router and haven’t gone through the setup either..

I want a refund of $25 and to cancel the service that I have not even activated.

I want to remind you that Xfinity stated that there is a money back guarantee and no contracts.
Please cancel internet as soon as you read this, don’t wait. I will send the equipment back as soon as Xfinity has been canceled.

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EG

Expert

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115.7K Messages

22 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_ljqrof

Visitor

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5 Messages

How do I meet in a direct message?
I don’t know much about Reddit yet.

But I’m also looking into that.

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21 days ago

0

XfinityKei

Official Employee

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2.2K Messages

@user_ljqrof Welcome to our community forums. Just as a friendly reminder we also support Reddit. Here's a link to get you started on our community https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Please let us know if you run into any issues following the steps above.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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21 days ago

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user_ljqrof

Visitor

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5 Messages

I do not have an account to sign into.

The reason for that is I haven’t activated the service, so technically I don’t have an Xfinity account to cancel,
but I have been charged twice as though I do.
I still want the information that I’m asking for regarding the $37 and some change that I’ve been charged, that’s not including the $51 that I have to pay on February 2nd or February 6th I can’t recall which.

I have the Xfinity app and I can get into that without a problem.

Now how am i to send a direct message?

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21 days ago

0

XfinityKei

Official Employee

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2.2K Messages

@user_ljqrof You do not need an account number to send us a direct message. The direct message is so we can work together to locate the charge and the account it's connected to. We work in direct messages to protect your privacy and personal information. As long as you're logged into the forums' page you should see that option. Do you see an option for live chat?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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21 days ago

0

XfinityEricB

Official Employee

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3K Messages

22 days ago

user_ljqrof Thanks for reaching out for help with your cancellation of your account, and refund of the deposit. We can certainly help get this done for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_ljqrof

Visitor

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5 Messages

@XfinityEricB Before canceling I’d like to know what the charge of $37 and some change is for?

When I called for service and everything was said and done, the person told me that my first bill would be out on Feb. 6th for $51 and never did he mention a charge of $37. I wasn’t expecting another charge.
If it wasn’t for that, I would’ve activated the service with Xfinity by now.

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22 days ago

0

XfinityKei

Official Employee

•

2.2K Messages

@user_ljqrof Our team can help! Please meet us in a direct message, so we can access your account to assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

21 days ago

0

Customer Service

user_ljqrof

Cancel xfinity Internet service

EG

user_ljqrof

XfinityKei

user_ljqrof

XfinityKei

XfinityEricB

user_ljqrof

XfinityKei

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